IndirizzoDavid Kennedy Recruitment has partnered with a leading BPO company which supports top tech brands in providing exceptional customer care. Together were looking for a Swedishspeaking Cloud Customer Renewal Specialist who will drive renewal processes.
Position: Cloud Customer Renewals Specialist
Location: Mlaga Spain
Work model:Onsite
Employment type: Fulltime
Remuneration: Base salary performance bonus
DUTIES AND RESPONSIBILITIES:
- Act as primary point of contact for the customer during the renewals process building trust & setting the foundation for long term relationship
- Effectively turn renewals leads into opportunities and revenue pipeline by filtering them through different criteria e.g. BANT (budget authority need and timeline)
- Engage with small and medium businesses across industries company sizes and types to determine their needs and identify upsell/cross sell opportunities
- Understand customers current license position leading with cloud technologies to secure customer wins maximizing upsell and crosssell opportunities collaborating with Solution Specialists and other stakeholders as needed
- Support renewal process by engaging & coordinating multiple stakeholders (PCM TCM CE) aligned to customer needs ensuring renewal closes on time
REQUIREMENTS:
- Advanced (B2) verbal and written English proficient or native Dutch/Flemish
- 2 years of sales experience with a proven track record of success
- Have experience using Microsoft Office Suite applications and passion for cloud technologies
- Possess general knowledge of the IT industry with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately
- Demonstrate your ability to understand customer needs create and deliver customized customerfocused pitches and solutions
- Have an achievement and successdriven personality
- Experience selling Cloud/ITsolutions is great to have but not a strict requirement
BENEFITS:
- Attractive remuneration with capped sales bonuses
- Working with a big player in the cloud industry and gaining specialization in it
- Work from Monday to Friday from 9 AM 6 PM
- Indefinite contract
- Relocation cost reimbursement for candidates from abroad
- Sponsored meals
- International team
- Stimulating environment
- Many opportunities for growth within the company
