IndirizzoClient Director Switzerland & Italy – EU
Are you passionate about business development in the life science industry? Then here’s your chance to accelerate your personal and professional development within Sales in one of Europe’s leading life science consultancies – we are consolidating our business in the Swiss market and developing together with the resurgence of Italian biotechs. Take a look!
Who we are
BASE life science is a business and technology consulting company founded in 2007. Working exclusively within the life science industry, we provide a very diverse type of services mainly from a system’s implementation and integration point of view. BASE partners with industry-leading solution providers, including Veeva, Salesforce and IQVIA and help to carve business value from digital platforms and data.
From our offices in Denmark, Switzerland, France, Italy, Germany, UK, Spain and now the US we serve customers across the globe. Our clear focus on life science – based on our deep understanding of the local market – enables us to deliver tailored solutions that deliver significant value and lasting impact.
About the role
As a Client Director for our operations in Switzerland and Italy, you will serve as the linchpin of our client-centric operations in these key regions. Your primary objective will be nurturing and expanding our key client relationships within the Swiss and Italian markets, serving as a focal point for customers demands, ensuring that their needs are met with tailored solutions and unwavering support. This role demands a strategic thinker capable of leveraging opportunities within our existing client base to drive growth and foster long-term relationships. All the above with the contribution of developing and implementing effective strategies to bring new clients to our portfolio.
Your responsibilities will revolve around understanding client objectives, coordinating internal teams to deliver on RfP and projects, aligning with our Commercial Excellence team on our ways of working as well as identifying avenues for account expansion within these specific markets. You’ll champion our company’s values, ensuring that client expectations are not only met but surpassed, ultimately contributing to our sustained success in the Swiss and Italian markets.
This position represents an exciting opportunity to lead strategic discussions, align our offerings with client goals, and maintain a proactive approach in addressing their evolving needs, while you create and manage your own pipeline of customers and prospects. Your insights and relationship-building skills will play a pivotal role in shaping our client engagement strategies, further solidifying our position as a trusted partner.
This position is preferably to be located in either Switzerland or Italy.
What will you do?
As Client Director for Switzerland and Italy, you’d drive key client relationships, ensuring tailored solutions meet their needs. Main focus: growth opportunities, seamless internal coordination, and elevating our standing as a trusted partner in both markets.
Your primary responsibilities will therefore be:
- Develop and maintain strong relationships with key clients, serving as their primary point of contact.
- Understand client needs, objectives, and challenges to propose tailored solutions and strategies.
- Collaborate with internal teams to ensure timely delivery of services and solutions aligned with client expectations.
- Identify new prospects and opportunities for account growth and upselling additional services or products.
- Lead strategic discussions and presentations to align company offerings with client goals.
- Monitor client satisfaction and address any issues or concerns promptly and effectively.
- Provide regular reports and updates on account status, performance, and opportunities to the management team.
- Creation and management of your own customer and prospects’ pipeline.
What makes you the best person for this job?
- 10+ years of consultancy experience with a track record of supporting the adoption and implementation of digital projects, e.g., technology/digital transformation programs for the management of systems in the pharma and/or biotech industry.
- 10+ years of experience in pharmaceutical or life science Customer Engagement activities, having delivered multiple projects in this area.
- Be able to demonstrate the ability to understand and relate to client needs, translating them into winning proposals that address unique challenges effectively.
On top, you bring the qualifications:
- In depth knowledge of the pharmaceutical industry.
- Excellent communication and interpersonal skills, preferably proven experience in collaborating effectively across different teams and levels in a matrix organization. Plan and deliver well-structured oral and written communications in English.
- Experience with digital technologies platforms to manage the different systems (Salesforce platform an advantage).
- Proven track record of developing new offerings for clients.
- Proficiency in identifying and solving problems and implementing effective solutions.
- Cross-cultural competence with an ability to thrive in a dynamic environment.
Why BASE?
BASE life science has been recognized as an outstanding workplace, earning us the Great Place To Work certification in Denmark, France, Germany, Italy, Spain, Switzerland, and the United Kingdom. We are proud to represent 35+ nationalities among our colleagues, and firmly believe in the power of diverse perspectives and characteristics to drive truly innovative solutions and achieving excellence.
At the heart of our organization lies a foundation grounded in five core values: team spirit, trust, openness, ambition, and execution. We cultivate an environment that champions flexibility, placing confidence in our employees to successfully complete tasks while upholding a healthy work-life balance. Additionally, we place significance in cross-functional collaboration, where niche skills and specialisms are valued and challenging the status quo is encouraged.
What do we offer
In short, we offer you a fast-moving, entrepreneurial and multi-cultural work environment, where you will be able to quickly make an impact for our customers. We also offer:
- Flexible schedule: Fit it into your routine.
- Home office setup: You will get a laptop + electronic devices.
- Culture of trust, diversity & inclusion.
- An entrepreneurial and multicultural work environment, where you will be able to quickly make an impact for our customers.
- Ongoing learning and development opportunities to grow your career.
- You will be part of our mission to support our life science customers better serving their customers… which are eventually the patients.
Interested?
If you are interested in this position, do not hesitate to apply as soon as possible. We will screen and evaluate all incoming candidates on an ongoing basis.
If you have any questions, please do not hesitate to reach out to Eric Expósito, People Partner at .
