Client Advisor - Outlet La Reggia

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
For our new Diesel Store in La Reggia Designer Outlet in Marcianise we are recruiting a Client Advisor, that will be in charge of building meaningful relationships with our clients and of delivering a personalized and elevated shopping experience.
 
The new Store will offer a unique shopping experience in one of the most exclusive shopping center, fulfilling the desires of all fashion enthusiasts and brand lovers. 
 
You

• Authentic, passionate trusted Client Advisor: an intuitive sales associate with a passion for style. 

• A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision.
• Courageous with ideas and innovative in your approach, always ready to grow and learn.

Key Responsibilities 

• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
• Welcome and assist each client providing an excellent in-store experience at all times
• Be a master at storytelling and at the art of asking engaging questions
• Create a long-term authentic bond with clients by making them feel the experience is truly about them
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Prove Brand and product knowledge
• Ensure and maintain the shop floor and visual display high standard, complying with
• Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
• Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
• Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives 
• Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance

 
Key Requirements

• Previous experience in sales roles; Experience in structured Fashion Luxury/Retail Companies is a plus; Passionate in Retail, Client service and commercial mindset;
• Excellent understanding of the luxury sector and product sensitivity;
• Strong communication skills; - Willingness evolve in the organization, willingness to relocate is a plus;
• Digitally aware and open to new ways of working
• We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.