Client Advisor

JIL SANDER, the high-end luxury brand, is the epitome of modernity and sophistication. Its unconditional dedication to contemporary design combines elegance and purity with innovative materials and exceptional craftsmanship.
The refinement of cuts and the perfection of details give form to a figure that stands out by its distinctive belief in excellence and highest quality standard.
Jil Sander is looking for the perfect profile as Client Advisor for our flagship in Venice - Piazza San Marco.
Main Responsibilities:

•  Welcome the customer, providing an excellent in-store experience at all times, trying to perceive his/her needs and expectations, providing all necessary information about the product, current trends, etc.
•  Develop and maintain effective one-on-one relationship customers, using also digital tools
•  Maintain accurate records of all key customer account activities, and uses the information for ongoing reference, including Contact names, Special delivery requirements, Product preferences, Outstanding price quotes, Previous order history, All follow up information related to closing the sale
•  Demonstrate brand and product knowledge, based upon the provided training program, as well as keeping up to date with the luxury environment and competitors
•  Achieve established personal and store sales goals, by thoroughly and effectively managing all customer accounts through all stages of the sales cycle and the purchase process. Respond to all products inquiries (direct and indirect) and attempts to convert them to sales.

Soft Skills:

•     Strong communication skills in Italian, English at least (verbal, in person, via e-mail, SMS, etc.) and ability to handle clients with personal care and empathy
•     Strong attention to details
•     Results-driven and customer focused
•     Time management
•     Problem solving
•     Omni-channel retail orientation
•     Flexible availability – including weekends, and holidays

Requirements:

•     3/4 years of experience in the luxury fashion
•     Russian Mother tongue will be a plus
•     BOH knowledge 
•     Proactivity, enthusiasm, fashion knowledge and problem solving 

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