IndirizzoCarrier Sales Representative
This role is responsible to source and secure carrier business opportunities and partner with customers and carriers to determine the most efficient, economical and cost- effective routes and shipping methods that meet customer expectations and business objectives.
Job Type: Full-time/Hybrid
Responsibilities:
- Identify and analyze opportunities to increase freight handling and capitalize on new opportunities through networking relationships and calls from carriers/customers; source and secure carrier business opportunities with new and existing customers and participate in carrier development process (i.e., on-boarding, issue resolution, network growth, bid process, etc.).
- Partner with customers and carriers to determine the most efficient, economical and cost-effective routes and shipping methods utilizing planning and optimization software and fleet/carrier rates.
- Ensure high quality, cost effective and timely logistics services that meet customer expectations and business objectives.
- Provide outstanding customer service to carrier partners and internal and external customers.
- Negotiate and develop contract capacity and negotiate rates with carriers to ensure profitability and cost-effective margins.
- Communicate with management and Sales regarding market conditions and capacity.
- Conduct business reviews and carrier meetings; prepare operational reports to review KPI's and identify opportunities related to product delivery to include on-time scheduled deliveries and capacity.
- Maintain accurate and timely data in the transportation management system (TMS) to include load planning information, master carrier list, specific lane assignments, service issues, etc.
- Establish and maintain effective working relationships with Logistics Accounts team and Carriers and ensure timely issue resolution related to logistics/load planning that may include:
- Participate in the investigation causes of over short and damage claims.
- Resolve freight invoice discrepancies regarding carrier pricing and any accessorial charges/fees.
- Support Accounts Receivables with collections of past due invoices for assigned customer(s).
- Participate in the on-call support rotation and respond to any issues that arise in a timely manner.
- Additional responsibilities may be assigned as needed.
Experience:
- Bachelor’s degree in Business Administration, Logistics or other related field or equivalent combination of education and experience.
- Experience in related position a plus.
- Must have general understanding of brokerage operations and geographic freight markets.
- Prior demonstration of negotiation skills is preferred.
- Experience with transportation optimization tools a plus.
- Familiarity with all transportation modes.
- Basic understanding of supply chains, carrier pricing and warehouse operations.
- Strong written and verbal communication skills.
- Strong organization, multi-tasking, problem-solving skills, and must be detail-oriented and able to meet scheduled deadlines.
- Must have a strong commitment to customer service, solution execution and follow through.
- Ability to work in a fast-paced team environment.
- Working knowledge of Microsoft Office (i.e., Word, Excel, etc.) required; experience with a transportation management system preferred (i.e., MercuryGate TMS).
- Must be able to participate in on-call rotation.
This position offers a competitive base salary.
*LI-MK1
#LI-Hybrid
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