AURA Host - ME Milan Il Duca

Job summary
To manage properly all the activities related to Aura department
Job seniority: entry level
Responsibilities
• Comply with the attributes, standards and manuals that apply in their department, as well as ensure compliance in other areas.• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.• Efficiently use the different customer experience management tools.• Be aware of the Voice of the Customer results, complying with the defined improvement plans.• Manage the guests’ digital experience, according to the global strategy.• Manage customer incidents, following the established protocols.• Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.• Verify material orders following the set product guidelines, for better optimisation of economic resources.
Requirements
• N/A
Key Skills Needed
• N/A
Benefits
• My MeliáRewards loyalty programme for employees with exclusive benefits and advantages.• My MeliáBenefits programme: flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.