Assistant Director Of Annual Giving

Assistant Director of Annual Giving

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Posting Details (Default Section) Posting Number: 20233881S Position Title: Assistant Director of Annual Giving Position Type: Staff Location: Villanova, PA Recruitment Type: Internal/External Applicants Work Schedule: full-time/12-months Avg Hours Week Department: 604 - University Advancement Position Summary: Ignite Your Career at Villanova University! Whether undergraduate or graduate, faculty or staff, each community member brings with them a wealth of experiences that enrich our University and shift our perspectives. As a part of this community, your work will improve lives and ignite change! Why work at Villanova?

• Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2023 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• We believe that an inclusive community fosters an understanding and appreciation for diversity among our students, faculty, staff and administrators. The Office of Diversity, Equity and Inclusion works to address issues of equity and justice in a variety of ways including workshops, events and employee resource groups
• Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

Villanova University has embarked on a 10-year strategic plan, Rooted. Restless., with the goal of enhancing the Augustinian Catholic living and learning experience for all members of our community. University Advancement is seeking exceptional talent to join our mission-driven team working together toward our shared vision for Villanova, fueled by the generosity of the University’s philanthropic supporters as we prepare for Villanova’s next comprehensive capital campaign.
As Assistant Director of Annual Giving, you will manage Villanova University’s Student Philanthropy Calling Program and contribute to the planning and execution of multi-channel Annual Giving strategies to effectively solicit and steward donors. Under the supervision of the Senior Director of Annual Giving, you will create a comprehensive phone, email and text solicitation plan utilizing the Blackbaud Guided Fundraising platform and collaborate with team members to integrate the calling strategy within the broader Annual Giving communication and solicitation plan. In this role, you will work as a key contributor of the Annual Giving team responsible for creating and implementing a complete annual calendar of print and digital solicitation and stewardship campaigns to determine a complementary and integrated phone strategy targeting alumni, parents, students and friends with affiliations across the University’s six schools and colleges and various affinity groups and programs.
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values. Duties and Responsibilities:

• Manage the Student Calling Program : Recruit, interview, hire, train and supervise a staff of 3-5 student supervisors and 25+ student callers. With support from the Senior Director of Annual Giving, create the job descriptions, training program, and manual for student supervisors and callers. Provide daily on-the-job training and quality control through monitoring, evaluating and coaching student callers while attending calling shifts. Develop and implement creative employee recognition and incentive programs to retain and motivate callers, improve performance and increase productivity. Manage the student caller schedule and payroll process; approve and submit timesheets. Will build partnerships across campus to support recruitment and on-going training efforts (e.g. Office of Financial Assistance, Student Involvement, Office of the Provost).
• Develop and execute a comprehensive communication plan : In collaboration with the Associate Director of Annual Giving, Director of Digital Fundraising and other team members, create a comprehensive solicitation and stewardship strategy through Blackbaud Guided Fundraising. This includes establishing a calling calendar; determining calling segments and pools; managing data requests, clean-up and loading, and developing calling scripts, follow-up emails, text messages, and pledge fulfillment communications. Will also identify new and creative methods to steward donors through the calling program.
• Analysis and reporting: With support from the Executive Director of Annual Giving and Senior Director of Annual Giving, establish goals for the overall program each fiscal year. Generate daily and weekly reports to analyze the progress of the overall program as well as individual segments; adjust as needed in order to meet fundraising goals. Track performance of individual segments to identify trends, successes, outcomes, and key performance indicators. Measure performance of individual callers to increase their productivity and meet overall program goals. React and adapt during shifts on real time data so that the program is operating efficiently to maximize results. Ensure that all pledges and gifts are booked correctly in the platform and in Banner. Collaborate with the Gift and Pledge Processing Team and Advancement Services to ensure all reports are working properly and meeting the goals of the program.
• 1842 Day: Provide support throughout the planning and execution of 1842 Day, Villanova’s Day of Giving, with a specific focus on the phonathon and texting programs that support this effort.
• Support overall Annual Fund and University Advancement initiatives to meet annual and long-term goals, especially related to Campaign goals. This includes but is not limited to events such as Homecoming Weekend, Reunion Weekend, Student programming, and Campaign events.

Minimum Qualifications:

• Bachelor’s degree required, preferably in Business/Marketing/Communications.
• 1-3 years of experience in phonathon/fundraising/sales.
• Must understand fundraising, sales and/ or volunteer management.
• Demonstrated leadership skills and the ability to work independently in a fast-paced environment required.
• Excellent communication, interpersonal and writing skills required.
• Must be well organized, able to think strategically and be detail-oriented.
• Proven analytical, decision making and creative problem-solving skills.
• Knowledge of general office equipment, including personal computers, word processing, Excel, Office 365, and or other spreadsheet programs required.

Preferred Qualifications:

• Experience in higher education and calling centers preferred.
• Knowledge of Banner, Salesforce, Cognos, and Blackbaud Guided Fundraising and Fundraiser Performance Management or other fundraising and reporting software preferred.

Physical Requirements and/or Unusual Work Hours: Evening and weekend work required. Special Message to Applicants: Posting Date: 12/21/2023 Closing Date (11:59pm ET): Salary Posting Information: Commensurate with experience. Salary Band: I Job Classification: exempt

References Needed

References Needed Minimum Number of References Needed 3 Maximum Number of References Needed 3

Supplemental Questions

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• * How did you first hear of this employment opportunity?
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• * If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.

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