IndirizzoMandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
The Hotel:
Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan’s most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city’s most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.
– Assistant Breakfast Manager
Administration
• Ensure that restaurant team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
• Ensure that all staff arrive for and finish shifts at correct time
• Develop strategies to ensure staff are correctly managed and staff problems can be remedied
• Ensure that tables are arranged and set up accordingly
• Ensure that service stations are correctly arranged and set-up
• Ensure that all staff are familiar with correct billing procedures
• Maintain all equipment in good condition and ensure staff are trained to handle all of it.
• Arrange daily meetings for staff/attend daily meetings
• Attend all training sessions arranged by MO
• Ensure small groups of VIP guests are catered for according to MO standards
• Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
Maintaining Standards
• Support company’s philosophy and company culture through the use of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
Guest Service
• Ensure guests preferences are remembered by staff and delivered on
• Ensure all relevant supervisors are trained to take reservations
• Ensure greeting, seating and taking orders by staff are all done to MO standards
• Be aware of outlet up-selling strategy and communicate to all relevant staff
• Ensure food and beverages are presented to guests according to MO standards
• Ensure guests’ satisfaction is met by every member of staff
• Ensure staff know how to handle special requests and VIPs
• Deal with guest complaints according to MO standards and communicate to Manager where appropriate
Hygiene and Cleanliness
• Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image
• Ensure that the environment of the outlet is being maintained to MO standards
Mandatory
• Minimum of 3 years experience in a supervisory position, preferably in luxury hotel/restaurant environment
• Reading, writing and oral proficiency in the English and Italian language
• Highly self motivated and able to motivate others
• Work in a safe, prudent and organized manner
• Have an in-depth knowledge of food and its preparation
• Have a good knowledge of wine and beverages
• Be able to relate to all levels of guest and management
• Have the ability to handle multiple tasks at one time
• Must have excellent attention to details, and extensive service knowledge
• Have mathematical skills, computer software aptitude and some hotel operation knowledge.
• Knowledge of specific hospitality industry applications
• Ability to recognize customers and remember their preferences
Send cv by email.
