Your Role
You will be responsible for ensuring we meet our customer’s service expectations of customers, focusing on continuous improvement of operational processes + procedures. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.Your Responsibilities
• To ensure all customs operations comply with customs + any other relevant government legislations + requirements.• To achieve agreed service standards with customers, including but not limited to timely Customs Clearance + any other requirements.
• To deliver consistent customer satisfaction through effective + efficient responses to enquiries, issues, + escalations.
• To complete filing of related documentations in accordance with operational + company requirements.
• To process Customs Clearance + complete customs product classifications as required.
• To complete month end processes within agreed deadlines.
• To employ team resources in an efficient + effective manner.
• To lead, coach + develop team members, including resolving issues in relation to team members.
Your Skills and Experiences
- It is required candidate who has related certificate/ customs license
- It is required English communication.
- It is required candidates who could be involved in RFQ, or customer inquiring at overseas
- It is required candidates who are familiar with local tax principle
- Supplier management experience including audit involvement