Operations Manager

Job summary
METRO Italia is looking for an Operations Manager for its Merano storeThe Operations Manager will be responsible for ensuring an efficient and distinctive shopping experience for customersThe role includes developing a team, managing merchandise flow, and collaborating with headquarters, platforms, and suppliers
Job seniority: associate level
Responsibilities
• Developing a team of department managers and building proactive relationships with Ho.Re.Ca customers• Managing merchandise flow to maintain optimal store conditions and product availability• Collaborating with sales force to enhance the customer base and improve the shopping experience• Engaging the store team in managing top customers and addressing their needs• Leading the check-in/out department and ensuring high levels of customer service
Requirements
• Diploma or bachelor's degree in economics or equivalent• Knowledge of merchandise assortment and the Ho.Re.Ca market• Proficiency in market analysis and merchandise flow• Strong leadership and customer-oriented mindset• Ability to read and analyze income statements• Good knowledge of English• Minimum 2 years of relevant experience in retail or similar sectors
Key Skills Needed
• Leadership• Team coordination• Customer orientation• Market analysis• English proficiency
Benefits
• Inclusion in a highly qualified team with a strategic role• Specific industry training• Digital-oriented work tools• Opportunities for internal growth and development• Variable salary based on achieving objectives