Operations Administrator (Fixed-term)

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge.

We are seeking to appoint an experienced, enthusiastic and dynamic Operations Administrator, who will thrive in a changing environment and is motivated by delivering excellent customer service to enable us to meet the ever increasing demand for our services.

Why should you join Cambridge?

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things.

When you join Cambridge, you get the best possible combination of a supportive, caring environment, balanced with work that brings out the best in you. You will have access to learning and development opportunities, and business tools essential for your role so that you can perform at your peak.

What can we offer you?

In this role, you will collaborate with colleagues across different areas of the business and branches.  It is an opportunity that will enable you to widen your horizon by learning from other cultures.

The role is pivotal to the success of our team in helping the organisation to modernise our systems and strive to find creative and innovative ways to improve our products and services to customers. There are no limits to the opportunities afforded to learn best practices in this field, work with new and exciting technologies, and collaborate with highly talented people.

On top of these, working with Cambridge will also give you stability. We show our care for our people by allowing them to grow not just professionally but also personally. We promote work-life balance through flexible work schedules, hybrid work arrangements, and generous paid leaves. In addition, you will be entitled to our health care benefits with coverage for dependents, group life insurance, and robust wellbeing programs right on the first day of joining us.

What will you do in this role?

This role, within the Cambridge English Qualifications team, encompasses a range of tasks and responsibilities to support peak processing periods. Reporting to a line manager, you will need to establish a high standard for the following activities: 

• Using a wide range of systems and processing platforms to complete a variety of documented, business critical processes accurately and within pre-agreed timescales
• Providing reports on progress and KPIs as required to members of management
• Creating, reviewing, and updating comprehensive and compliant Process Flows and Work Instructions to support business compliance and ensure process accuracy
• Identifying ways of developing processes and supporting colleagues in the implementation of improvements 
• Developing an understanding of our internal and external customers, including what their needs are and how they relate to processes the jobholder is responsible for completing
• Working collaboratively with colleagues across the organisation and key external stakeholders to ensure the successful delivery of our exams

What makes you the ideal candidate for this position?

The successful candidate will be an instinctive collaborator, consistently demonstrate a high attention to detail and be able to work effectively under pressure and to demanding deadlines. They will be willing to work for a fixed term period, following UK hours and possess good communication skills. Experience in providing customer service, using SAP and writing training or process documentation will also be highly regarded.