IndirizzoLotus builds world-class, high-performance and lightweight sports cars that are sold all around the world.
It is a hugely exciting time for Lotus as we transform from a UK sports car company into a truly global performance car business and brand. Our critically acclaimed models are 100% ‘For the Drivers’ and at the heart of the transition is a bold and ambitious product-led offensive. The striking new Emira is the last petrol-powered Lotus sports car and the best of breed, while the stunning Lotus Evija hypercar is the world’s most powerful series production road car. They will be joined by four all-new and all-electric premium lifestyle models, starting in 2022 with Eletre - the world’s first Hyper SUV EV - and ending with an all-new electric sports car in 2026. And that is just the start.
The ongoing transformation of Lotus is laid out in our Vision80 corporate strategy, which defines what Lotus will be in 2028 when it celebrates its 80th anniversary. We welcome talented, creative and motivated people to join us on that journey.
Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus? Come and take a look at our vacancies and join the incredible adventure: https://careers.eu.lotuscars.com/
Summary:
Lotus Cars Europe B.V. is responsible for the Marketing, Sales and After Sales of the Lotus Cars products in the European region. To bring the company to the level we want it to be we are looking for a Field Service Engineer to join us in our newly build South Europe regional office, based in Milan.
Reporting to the Technical Manager, the Field Service Engineer (“Flying Doctor”) will be responsible for the on-site technical support to the Lotus After-Sales Network in the countries of responsibility, for the root cause analysis and reporting on difficult cases and emerging trends.
Key Responsibilities:
- Provide technical support to the Lotus AS Network
- Provide technical assistance in case of critical diagnosis in field and reports it to the head quarter
- Share the diagnosis information and give feedback to Quality department to improve the product
- Support of the technical field service organization as well as the technical support departments in the elimination of complex product defects on vehicles, units, and components
- Periodic reporting and analyzing all statistic data on technical issues coming from the network
- Analysis and evaluation of incoming complaints
- Independent decision-making about necessary measures to address the complaints
- Implementation of technical solutions in workshop-oriented instructions.
Requirements
- Degree in Engineering or equivalent specializing in vehicle technology, mechanical engineering, electrical engineering with a focus on drives or master craftsman/workshop manager/master technician
- Automotive background in a similar job for an OEM
- Technical EV know-how is a must have
- Qualified technician for HV system in motor vehicles
- Excellent knowledge of electrical diagrams
- Excellent knowledge of diagnosis tools
- Class B driving license
- 100% willingness to travel nationally and internationally
- Fluent knowledge of Italian and English is a must have
- Additional knowledge of European languages will be considered as a plus
- Extremely organised, ability to work with parallel workstreams, and manage pressure
- Ability to work with different departments and characters, outstanding communication skills
- Result driven
- Confident in working with Microsoft Office suite (Excel, PowerPoint)
Benefits:
- Company Car
- Performance related bonus
Additional Information:
The activity is carried out in the field service throughout Italy and Europe (80%/20%).
Candidates must be eligible to work in Italy.
